We hope you are all well and enjoying your summer! We are currently updating our website and system to serve you better. During this period, our customer service will be open, but our online store will be shut down until July 6th. Please note June 24 and July 1 are Canadian holidays and customer service will be closed those days
Rated 2 out of 5 by AUjb from Monitor only lasted 1 yearI have now replaced the battery and the charger cord, but it seems my monitor isn’t connecting to the power source somehow and will randomly not charge at times. I have only had this monitor 15 months so I am disappointed to say the least. Would not recommend this product.
Date published: 2018-10-30
Rated 1 out of 5 by Katy from Battery doesn't last a yearOur AC517 unit has only been in use for 8 months and the unit will not hold a charge even when plugged into the adapter. The battery had to be replaced at 8 months, and was difficult to replace - not available on Amazon or at major battery and bulb supplier stores. Customer service was unsatisfactory. I would not recommend or purchase again.
Date published: 2019-01-02
Rated 2 out of 5 by Boris from Bad batteryBattery in parent unit died after a year, just from regular use. The microphone is quite sensitive, camera not bad, infrared feature is good too. It's just too expensive a product to be used only for a year.
Date published: 2018-07-16
Rated 2 out of 5 by jjeudier from Working Battery - Terrible ServicePurchased battery because parent unit stopped working, unit would no longer charge, assumption was that the battery was the issue, after installing the new battery, parent unit still did not work, after further diagnosis, it was found that the charging port had come loose in the parent unit. Customer service rejected the claim.
Date published: 2020-07-05
Rated 1 out of 5 by Germanbv from Didn’t workThe battery didn’t work and was not anle to coctact for refund
Date published: 2019-02-07
Rated 1 out of 5 by xkayx from Poor batteryMonitor is a little over a year old, and the battery all of a sudden decided to expand in size (I didn't have it plugged in and turned on while not in use) now it doesn't hold a charge and won't even turn on because the battery is so corroded or something. I'm not sure but I wouldn't recommend this product, too expensive for it to only last a year.
Date published: 2019-11-24
Rated 5 out of 5 by DD s from Perfect fit!Just as described. Last battery wore out after a year, now I can carry monitor around for hours on a full charge.