Angelcare AC517 Baby Breathing Monitor with Video

Thank you for contacting Angelcare. Unfortunately though, for some models, it is not recommended you use more than one/and/or Angelcare Monitors in the same house/apartment/flat. This is because these monitors work on a Digital Frequency so they automatically pick the best channel to work on. Therefore if you are using more than one in the same house, the monitors can interfere will each other and as a result may not function properly i.e. the signal on one monitor can drop out and you will lose the display and sound. Regards,

Hello and thank you for your question. For the monitors with wireless sensor pads, there is a Y-Cable that can connect to the Sensor pad and Nursery unit and can be powered with the AC Adapter plug. The only change to make for the Sensor Pad Settings, would be to change the wifi-bluetooth setting to plug and confirm the change. Below is the link to the Y-Cable for the AC310/315/417/510 and AC517 https://angelcarebaby.com/us_en/y-wire-cable-for-ac315-and-ac115-sensor-pad Thank you,

Hello and thank you for your question. The monitors that we have available for monitoring twins; video, sound and movement monitors, we would recommend that you go to our website and view the AC327 and AC527 Breathing monitors for twins; https://angelcarebaby.com/us_en/monitoring/breathing-baby-monitor?twins=90 With 1 monitor, you can fully monitor 1 child's movements, with a video image and sound. In order to monitor 2 children, you can add an accessory kit, that includes the 2nd Nursery unit and Sensor Pad. With the Parent unit video and sound monitor, you can have both Nursery unit cameras on the main screen and by just choosing which camera you would like to view or hear, you will only need to touch or select the desired Nursery unit; as the sound can only be heard from 1 unit at a time. We hope that you find this information helpful.

Thank you for contacting Angelcare Monitors Angelcare Breathing Monitors are designed to monitor the movements of your baby over the surface of your baby’s mattress, from corner to corner. They can be used in a standard cot/cot bed. The Sensor Pad is placed under the mattress in the middle, wherever baby lies. It detects your baby’s movements and therefore you must take into consideration the thickness of the mattress and also the amount of layers your baby is wearing when put to bed. Too many layers and/or a thick mattress could affect the Sensor Pad’s ability to monitor your baby effectively. However there is no actual minimum/maximum thickness. This is because the sensitivity of the Sensor Pad can be adjusted to suit most different sleeping arrangements/mattresses. With regards to the actual mattresses, we know that the Sensor Pad will work effectively with a standard hypoallergenic, spring, coir (and spring/coir combined) mattress as these allow your baby’s movements to be transferred down on to the pad. We also know that the Sensor Pad will NOT work with a Hollow Framed, Dual Sided, Memory Foam Mattress; A Hollow Framed Mattress is mainly a US product, it is basically a number of poles that are fitted together with a tight cover fitted over this. As a result of their being nothing actually inside the mattress (hollow) no movement is transferred down to the Sensor Pad. As a result the monitor may false alarm indicating that baby`s movements are not being detected by the Sensor Pad. A full Memory Foam or Dual sided Memory Foam Mattress masks the movement of your baby on the surface of the mattress due to the density of the foam and baby`s movements do not transfer down to the Sensor Pad. As a result the monitor may false alarm indicating that baby`s movement is not being detected by the Sensor Pad. We hope that you can understand that unfortunately it is not possible to test the Sensor Pad with every type or brand of mattress available on the market due firstly to the sheer volume of mattresses available. Secondly because we do know that many manufacturers, brands will change the internal composition on a regular basis with no notification to improve the product and also at times for cost reasons. As a result it would be impossible to monitor constant internal changes/modifications and therefore we cannot recommend any particular brand for use with the Sensor Pad. Therefore we would suggest when purchasing any mattress for your baby that you take the above points into consideration and if you are unsure of the internal composition of any mattress to contact the retailer/manufacturer for clarification. We do hope that this information helps, if you need any further advice please do let us know.

Thank you for contacting Angelcare. The battery in the sensorpad cannot be charged, the battery life is between 4-6 months. Regards,

Thank you for contacting Angelcare. Yes, adjusting the sensativity is a way to start. If you've had the monitor for more than 4-6 month you may want to verify the battery in the sensorpad. Regards,

First let me thank you for choosing Angelcare Monitors. We are sorry to learn you are experiencing difficulties with your monitor. Could you please contact us at 1-877-281-8827, from 8am to 5pm (Eastern Standard Time) so we can help troubleshoot the issue with you. Thank you for you patience, we will make sure to take care of you.

Thank you for contacting Angelcare. The AC517 cameras only operate when plugged into a power source, they have absolutely no battery in them. Regards,